Refund policy

Return and Refund Policy

 

Every Buck Fever item is printed to order just for you, so we can't accept returns or exchanges for size, fit, or color preference. Please check the size chart before you order.

 

If something goes wrong, we'll make it right. If your order arrives damaged, misprinted, or isn't what you ordered, email us at denver@lumena.design within 30 days of delivery with your order number and a photo of the problem. If it was damaged in shipping, please keep the mailer and include it in the photo. We'll send you a free replacement. If we can't replace it, we'll refund you in full.

 

Small variations aren't defects: a print can sit up to 1/2 inch off center, and sizes can vary up to 1 inch from the size chart.

 

Please double-check your shipping address at checkout. We can't send a free replacement for an order shipped to an address that was entered incorrectly.

 

If your order hasn't arrived 30 days after it shipped, email us right away and we'll track it down.

 

Order changes and cancellations: Orders are held for 24 hours after purchase before they go to print. If you need to change or cancel your order, email us within that window and we'll take care of it. Once an order has gone to print, it can't be cancelled.

 

Refunds are issued to your original payment method. Please allow 5 to 10 business days for the refund to appear on your statement.

 

Questions? Email denver@lumena.design.